BRIGHT HOUSE NETWORKS ADDS DIGITAL PHONE FEATURES 
A Second Line and Spanish Voice Mail Prompts Make Customers’ Lives Easier 

“These two new features offer many benefits for customers,” said John Rigsby, president of Bright House Networks Florida Group. “With two Digital Phone lines, customers can talk on one line while the other is tied up by another family member or by a fax machine. And customers who prefer to communicate in Spanish, may now access their voice mail in their preferred language.”

Since launching Digital Phone in 2004 the service has enjoyed tremendous popularity. In less than three years, more than 300,000 customers have switched to Bright House Networks Digital Phone service, and the service has gained national recognition. In July 2006, the company ranked highest in customer satisfaction among U.S. telephone service providers in the Southeast Region, according to the J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction StudySM. According to the study, Bright House Networks customer satisfaction scores in the Southeast Region surpassed those of traditional phone service providers. The Southeast Region includes Florida, Georgia, South Carolina, North Carolina, Kentucky, Tennessee, Alabama, Mississippi and Louisiana.

Bright House Networks is the nation’s sixth largest MSO with over 2 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.

Bright House Networks customers have Digital Phone, Video on Demand (VOD), Subscription Video on Demand (SVOD) and the immensely popular, Digital Video Recorders (DVR) available to them. The company’s Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Programming. Since its introduction, High Definition Programming has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.

In July 2006, Bright House Networks ranked “Highest in Residential All-Distance Customer Satisfaction in the Southeast Region,” according to the prestigious J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction StudySM. The southeast region consists of nine states including Florida and Alabama. Just over a month later, J.D. Power and Associates 2006 Residential Cable/Satellite TV Customer Satisfaction StudySM found that Bright House Networks ranked “Highest in Customer Satisfaction Among Cable/Satellite Television Subscribers in the South Region,” a region that consists of 14 states, including Florida and Alabama.

Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local Customer Care is available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of Bright House Networks communities.

Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13, News 13 Weather NOW, Central Florida on Demand, and cfnews13.com serving the Orlando area, and serving Tampa; Bay News 9, Bay News 9 En Español, Travel Weather Now, Tampa Bay on Demand and Baynews9.com.

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