J.D. Power and Associates Reports Bright House Networks for a Second Year in a Row Ranks Highest in Customer Satisfaction Among Residential Wireline Telephone Service Providers in the Southeast Region
Bright House Networks Results Surpass Traditional Phone Providers
(Orlando, FL, July 11, 2007) — For two consecutive years, Bright House Networks ranks highest in customer satisfaction among U.S. telephone service providers in the Southeast Region, according to the J.D. Power and Associates 2007 Residential Regional Telephone Customer Satisfaction StudySM released today. Bright House Networks provides Digital Phone service to nearly 400,000 customers throughout Florida and Alabama. According to the study, Bright House Networks customer satisfaction scores in the Southeast Region surpassed those of traditional phone service providers. The Southeast Region includes Florida, Georgia, South Carolina, North Carolina, Kentucky, Tennessee, Alabama, Mississippi and Louisiana.
"To be ranked highest by J.D. Power and Associates for a second consecutive year for overall customer satisfaction is quite an honor,” said John Rigsby, president of Bright House Networks Florida Group office. “This kind of recognition supports our commitment to great customer service.”
Bright House Networks outstanding performance in the Residential Regional Telephone Customer Satisfaction Study was reinforced by its strong performance in key drivers of satisfaction including customer service, billing, cost of service, image, and offerings and promotions.
“We are so pleased with the results of the study and more importantly, that our efforts are recognized by our customers,” said Rigsby. “Our customer service centers are local and our operators are available 24 hours per day, seven days per week, including holidays.”
About Bright House Networks
Bright House Networks is the nation’s 6th largest MSO with 2.4 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.
Bright House Networks customers have Digital Phone, high-speed data (HSD), Video-on-Demand (VOD), Subscription Video-on-Demand (SVOD) and the immensely popular, Digital Video Recorders (DVR) available to them. The company’s Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Television signals (HDTV). Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.
Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local, customer service centers are available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of Bright House Networks communities.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13, News 13 Weather NOW, Central Florida on Demand, and cfnews13.com serving the Orlando area, and serving Tampa; Bay News 9, Bay News 9 En Español, Travel Weather Now, Tampa Bay on Demand and Baynews9.com.
# # #
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
