J.D. Power and Associates Reports Bright House Networks Ranks Highest in Customer Satisfaction Among Residential Wireline Telephone Service Providers in the Southeast Region
Bright House Networks Results Surpass Traditional Phone Providers
ORLANDO – (July 12, 2006) – Bright House Networks ranks highest in customer satisfaction among U.S. telephone service providers in the Southeast Region, according to the J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction StudySM released today. Bright House Networks provides Digital Phone service to nearly a quarter million customers throughout Florida and Alabama. According to the study, Bright House Networks customer satisfaction scores in the Southeast Region surpassed those of traditional phone service providers. The Southeast Region includes Florida, Georgia, South Carolina, North Carolina, Kentucky, Tennessee, Alabama, Mississippi and Louisiana.
"All of us at Bright House Networks work diligently to provide stellar customer service,” said John Rigsby, president of Bright House Networks Florida Group office. “This news from J.D. Power and Associates demonstrates our continued commitment to put the customer first.”
Bright House Networks outstanding performance in the Residential All-Distance Telephone Customer Satisfaction Study was reinforced by its strong performance in key drivers of satisfaction including customer service, billing, cost of service, image, and offerings and promotions.
“We believe our success in customer satisfaction can be directly attributed to our long-standing commitment to customer service,” said Rigsby. “Our customer service centers are local and our operators are available 24 hours per day, seven days per week, including holidays. These study results support our belief that providing great service is important.”
The study also showed that of the 6 regions surveyed by J.D. Power and Associates, cable operations like Bright House Networks finished on top in wireline phone customer satisfaction in 5 regions including the West, the Northeast, the Southwest, the Southeast and North Central. The 2006 Residential All-Distance Satisfaction Study is based on responses from more than 12,000 households in the nation and nearly 2,200 in the Southeast Region.
About Bright House Networks
Bright House Networks is the nation’s 7th largest Multiple System Operator with over 2 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.
Bright House Networks customers have Digital Phone, high-speed data (HSD), Video-on-Demand (VOD) and Subscription Video-on-Demand (SVOD) available to them. Bright House Networks also makes available Digital Video Recorders (DVR) that have become immensely popular with customers. The company’s Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Television signals (HDTV). Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.
Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local, customer service centers are available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of the Bright House Networks customers. Bright House Networks operations are proud supporters of and partners in children’s safety initiations, enhanced education programs and community-wide efforts to invest in the futures of children.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13, News 13 Weather NOW, Central Florida on Demand, and cfnews13.com serving the Orlando area, and serving Tampa; Bay News 9, Bay News 9 En Español, Travel Weather Now, Tampa Bay on Demand and Baynews9.com.
Bright House Networks is owned by the Time Warner Entertainment - Advance/Newhouse Partnership --- and managed on a day to day basis by Advance/Newhouse Communications.
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Bright House Networks received the highest numerical score among all-distance telephone service providers in the Southeast region of the proprietary J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction StudySM. Study based responses from 12,196 measuring 8 providers in the Southeast (AL, FL, GA, KY, LA, MS, NC, SC, TN) and measures opinions of consumers who received their local and long distance service from one provider. Proprietary study results are based on experiences and perceptions of consumers surveyed between March – April 2006. Your experiences may vary. Visit jdpower.com.
