J.D. Power and Associates Reports Bright House Networks Ranked Highest for Customer Satisfaction in Cable/Satellite Television Service in the South Region
Results Support the Bright House Networks Brand
(Orlando, FL, August 16, 2006)—Bright House Networks ranked highest in customer satisfaction in cable/satellite television service in the south region, according to the J.D. Power and Associates 2006 Residential Cable/Satellite TV Customer Satisfaction StudySM released today. The south region includes Florida, Georgia, South Carolina, North Carolina, Kentucky, Tennessee, Alabama, Mississippi, Louisiana, Arkansas, Missouri, Kansas, Oklahoma and Texas. Bright House Networks provides cable service to more than 1.9 million customers throughout Florida and Alabama.
Bright House Networks scored highest in four of the six categories measured in the study including image, billing, customer service and offerings and promotions. The company rated second in performance and reliability and third in cost of service. Overall, Bright House Networks scored 682, six points higher than the second-place finisher.
“This news from J.D. Power and Associates demonstrates our commitment to giving customers what they want, when they want it,” said John Rigsby, president of Bright House Networks Florida Group office. “All of us at Bright House Networks have worked diligently over the past three years to provide our customers with the latest technology, unique programming and local, dependable service. “
The Bright House Networks brand was first introduced to the public in April 2003 with the promise to put customers in control and to help make their lives easier. Since then, Bright House Networks has continued to live up to that promise by introducing innovative customer care initiatives, easier to understand billing practices and simple to use advanced services like On Demand programming. With On Demand programming, customers may watch their favorite shows and hit movies when it suits their schedule. And, if customers miss something or need to take a break, they can pause, rewind and fast-forward the On Demand program simply by using their remote control.
The 2006 J.D. Power and Associates Residential Cable/Satellite TV Satisfaction StudySM is based on responses from 15,819 households in the nation and 5,341 in the South Region. Today’s announcement comes just over a month after Bright House Networks received news its Digital Phone service had placed first in customer satisfaction among U.S. telephone service providers in the Southeast Region in the J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction StudySM
About Bright House Networks
Bright House Networks is the nation’s 6th largest Multiple System Operator with over 2 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.
Bright House Networks customers have Digital Phone, high-speed data (HSD), Video-on-Demand (VOD) and Subscription Video-on-Demand (SVOD) available to them. Bright House Networks also makes available Digital Video Recorders (DVR) that have become immensely popular with customers. The company’s Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Television signals (HDTV). Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.
Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local, customer service centers are available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of the Bright House Networks customers. Bright House Networks operations are proud supporters of and partners in children’s safety initiations, enhanced education programs and community-wide efforts to invest in the futures of children.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13, News 13 Weather NOW, Central Florida on Demand, and cfnews13.com serving the Orlando area, and serving Tampa; Bay News 9, Bay News 9 En Español, Travel Weather Now, Tampa Bay on Demand and Baynews9.com.
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Bright House Networks received the highest numerical score among cable or satellite providers in the Southern U.S. in the proprietary J.D. Power and Associates 2006 Residential Cable/Satellite TV Satisfaction StudySM. Study based on responses from a total of 15,819 consumers and measuring 11 providers in the South Region (KS, MO, OK, AR, TX, KY, TN, MS, LA, AL, GA, FL, NC and SC) and measures opinions of consumers who subscribed to a satellite or cable provider. Proprietary study results are based on experiences and perceptions of consumers surveryed in April 2006. Your experiences may vary. Visit jdpower.com.
