Bright House Networks Extends New Community Outreach Program That Makes Life Easier For Deserving Families
(Orlando, FL, August 25, 2006) --Bright House Networks today delivered a new High Definition television to a family who lives in its Central Florida Division service area. The presentation was the second in the company’s year-long community outreach program entitled Making Life Easier. The Making Life Easier program, which was created to reward or provide help to one deserving family or individual each month by giving them a free HDTV and a one-year subscription to Bright House Networks services, launched July 25, 2006 in the company’s Tampa Bay Division. A 20-year old college student who helped a severely wounded Tampa police officer was the program’s first recipient.
“Our brand promise is about making life easier,” said John Rigsby, president of Bright House Networks Florida Group. “The families and individuals who are awarded the Making Life Easier package need a helping hand and we’re happy to be able to assist them.”
With the help of local charities, military installations or emergency service organizations, one family or individual each month, living within the Bright House Networks’ Florida footprint, will receive the Making Life Easier gift pack. The company’s Florida service area includes nine counties in the Central Florida area and seven counties in the Tampa Bay area.
Bright House Networks teamed with The Mustard Seed of Central Florida and selected Eric and Alice Johnson as the August recipients. The Johnson’s three-year-old son, Xander, suffers from a rare genetic condition which has caused him to develop extreme obesity at a young age. At age three, he weighs 100 pounds. Since receiving the devastating diagnosis two years ago, the family has faced many unforeseen obstacles, including mounting medical bills that caused such a financial strain, they lost their home and until recently were living in a motel.
To help simplify their lives, Bright House Networks delivered to the Johnsons a free, 32-inch HDTV, a one-year subscription to Bright House Networks HD Pak, Digital Phone, Digital Cable and high speed Internet.
Bright House Networks Making Life Easier outreach will continue into 2007.
About Bright House Networks
Bright House Networks is the nation’s 6th largest MSO with over 2 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.
Bright House Networks customers have Digital Phone, high-speed data (HSD), Video-on-Demand (VOD), Subscription Video-on-Demand (SVOD) and the immensely popular, Digital Video Recorders (DVR) available to them. The company’s Florida operations currently deliver nearly 300 channels to customers and were among the first in the country to offer High Definition Television signals (HDTV). Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.
In July 2006, Bright House Networks ranked “Highest in Residential All-Distance Customer Satisfaction in the Southeast Region,” according to the prestigious J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction StudySM. The southeast region consists of nine states including Florida and Alabama. Just over a month later, J.D. Power and Associates 2006 Residential Cable/Satellite TV Customer Satisfaction StudySM found that Bright House Networks ranked “Highest in Customer Satisfaction Among Cable/Satellite Television Subscribers in the South Region,” a region that consists of 14 states, including Florida and Alabama.
Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local, customer service centers are available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of Bright House Networks communities.
Bright House Networks also owns and operates two 24-hour local news operations; Central Florida News 13, News 13 Weather NOW, Central Florida on Demand, and cfnews13.com serving the Orlando area, and serving Tampa; Bay News 9, Bay News 9 En Español, Travel Weather Now, Tampa Bay on Demand and Baynews9.com.
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